Privacy Policy

We understand that protecting your personal information is important. Therefore, we are committed to safeguarding your privacy and personal data. This Privacy Policy describes how we collect, use, and protect your personal information when you access or shop on our website. We encourage you to read this policy carefully to understand how we manage your data. Your continued use of our website signifies your agreement to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This collection helps us better understand your needs and ensures the secure operation of our website.

Information you provide directly to us:

  • Personal information such as your name, email address, mailing address, and phone number when you create an account, place an order, or subscribe to our newsletter.
  • Communication information such as emails when you contact our customer support department; we will collect the content of the exchange.
  • User-generated content such as product comments, reviews, questions, and images you share.

Information automatically collected when you visit our website:

  • Your IP address.
  • The date and time of your request.
  • Time zone difference from GMT.
  • The name of the requested file.
  • Access status/HTTP status code.
  • The amount of data transferred.
  • Your operating system and interface, as well as your browser type, language, and version.

2. How We Use Your Information

Once collected, your information is used by us for various purposes, all aimed at providing you with a great shopping experience at Toliru.

a. Providing and Managing Services

Your information is essential for us to operate and manage our services, including:

  • Processing orders and delivery: We use your personal information to process placed orders, arrange shipping, and deliver products.
  • Providing customer support: When you contact us, your contact information and order details help us answer questions, handle complaints, and provide timely support.
  • Sending confirmations and notifications: In addition to assisting with inquiries, we'll send important notifications via email to confirm orders, update shipping status, and provide other transaction-related information.
b. Improving Experience and Services

With the collected information, we can make suggestions to enhance your shopping experience.

  • By analyzing usage data and purchase history, we can recommend products, content, ads, and promotions tailored to your preferences, helping to personalize your shopping experience.
  • Using anonymized, aggregated data helps us analyze how users interact with the website, allowing us to understand trends and identify areas for improvement.
  • Furthermore, the user data we collect also helps us identify market needs, develop new features, and introduce new products you might be interested in.
c. Communicating with You

When you've agreed to receive them (e.g., by subscribing to a newsletter), we may send marketing emails about new products, special offers, or promotions we think you'll find interesting. You always have the right to unsubscribe from these communications at any time.

Our terms of service and privacy policy may be updated or changed, so we may contact you to inform you of important changes, ensuring you are always up-to-date.

d. Ensuring Security and Fraud Prevention

We analyze data to promptly detect and prevent suspicious transactions, unauthorized access, or other fraudulent activities, aiming to protect our website, customers, and business.

3. How We Share Your Information

We do not share your personal information with others except as specified below or when we inform you and give you an opportunity to opt out of sharing your personal information. We may share personal information with:

a. Third-Party Service Providers

To operate and improve our services, we collaborate with third-party service providers. These partners assist us in various activities and are only granted access to personal information to perform authorized transactions. They are obligated to keep your information confidential and are not permitted to use it for any other purpose:

  • Payment processing partners: We share necessary information with payment service providers like PayPal to securely process your purchase transactions. For information about data protection at PayPal, please refer to PayPal's privacy policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
  • Shipping companies: We provide your address and contact information to shipping partners like UPS, USPS, and FedEx to deliver products to you.
  • Technology service providers: This includes website hosting providers, data analytics tools (Google Analytics), and marketing platforms (Facebook Ads, Google Ads).
b. Business Partners (if any)

We may collaborate with other business partners to implement joint promotions or marketing activities in certain cases. Information sharing will only occur after clear notification and typically requires your consent.

c. Legal Requirements

We will cooperate with law enforcement agencies and comply with valid legal requests.

We may exchange information with other companies and organizations to protect the rights, property, and safety of Toliru, our customers, or others from fraud, reduce credit risk, and ensure security.

d. Business Transfers

Your personal information may be transferred to a buyer or merging party as part of business assets in the event of an acquisition, sale of all or a portion of assets, merger, restructuring, or bankruptcy. We will notify you of any change in ownership or control of your personal information.

4. Your Rights

a. Right to Access/Know Information

You have the right to request that we provide you with information about the personal data we have collected about you, including: the types of personal information, the sources of the personal information, the purposes for collecting or using the personal information, the third parties with whom we share your personal information, and the specific information we have collected.

b. Right to Delete Information

You have the right to request that we delete your personal information. We may deny a deletion request if maintaining the information is necessary to: complete the transaction for which the information was collected, provide goods or services you requested, fulfill contractual obligations, detect and combat fraudulent activities, or comply with legal obligations.

c. Right to Opt-Out of Sale/Sharing

You have the right to opt out of the sale or sharing of personal information for targeted advertising purposes.

d. Right to Rectify/Modify Information

You have the right to request that we correct any inaccurate personal information we hold about you.

e. Right to Non-Discrimination

We will not discriminate against you for exercising any of your rights under this policy or applicable law. We will not deny you goods or services, charge different prices or fees for goods or services, or provide a different level or quality of goods or services to you.

f. How to Exercise Your Rights

Please send your request to us via one of the following two methods to exercise any of the rights mentioned above:

  • Via email: Please clearly state the right you wish to exercise in the email subject line and send it to us at [email protected].
  • Via contact form: Visit our Contact Us page and fill out the contact form available on the page.

Before processing your request, we will need to verify your identity by asking you to provide information that matches our records.

5. Cookies

Cookies are small data files stored on your device (computer, tablet, phone) when you browse the web. They allow us to remember certain information about you or your activities. There are four purposes for using cookies:

  • Storing status information.
  • Tracking Browse activity: We use cookies to understand how you interact with the website (the pages you visit, time spent on each page, products you've viewed...), which helps us analyze user behavior to improve the website and optimize displayed content.
  • Personalizing your experience: Cookies allow us to provide content, promotions, and advertisements tailored to your needs and preferences based on your Browse history.
  • Analyzing performance: Using cookies, we collect statistical data on traffic, referral sources, and other metrics, which helps us measure effectiveness and propose solutions and improvements to our services.

We use three types of cookies:

  • Session cookies: These are temporary files that only exist for the duration of your visit to a website. When you close your browser, these cookies are automatically deleted. We use session cookies to maintain your state as you navigate the website.
  • Persistent cookies: Also known as permanent cookies, these are stored on your device for a specific period until they expire or you delete them yourself. We use persistent cookies to remember your preferences and settings for future visits, helping us track how you interact with the website over time to provide suitable product and content recommendations.
  • Third-party cookies: These are cookies set by a domain different from the website you are visiting. We primarily use third-party cookies for marketing and analytics purposes.
  • You have complete control over accepting or rejecting cookies. However, deleting or blocking cookies may limit website functionality and affect your experience.

6. Data Security

We use SSL/TLS encryption technology to encrypt data when you submit personal information through our website. This ensures your data is protected during transmission from your browser to our servers. While we strive to protect your personal information, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any data. You also play an important role in protecting your information by keeping your password confidential, using strong passwords, and not sharing any login information with others.

7. Children's Privacy

Our website and services are not intended for children under 13 years of age, as required by the Children's Online Privacy Protection Act (COPPA) in the United States. We do not knowingly collect personal information from anyone under 13 years of age. We will take necessary steps to remove such information from our servers if we discover that personal information of a child under 13 has been collected without parental consent. Please contact us at Toliru for us to promptly investigate and delete the information if you (parent or guardian) believe your child under 13 has provided personal information to us.

8. Third-Party Links

Our website may contain links to other websites and applications operated by third parties for reference purposes. When you click on a link on our page that leads to a third-party website, we have no control over or responsibility for the privacy practices or content of those websites. This privacy policy of ours only applies to the information we collect on our website. Therefore, we recommend that you carefully read the privacy policy of any third-party website you visit, as there may be differences in data collection, usage, and sharing methods between the third party and us.

9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

10. Contact Information

If you have any questions regarding this privacy policy, please contact us using the following information:

  • Address: 1201 6th Ave W, Bradenton, FL 34205
  • Email: [email protected]
  • Phone: (941) 344-8027
  • Business Hours: Monday - Friday (9:00 AM - 6:00 PM EDT)